Policies & Support

All your policies & support in one place

Browse Terms & Conditions, Privacy Policy, Shipping, Refund & Returns, plus Installation, Warranty & Registration and FAQs. Switch between sections without leaving the page.

Terms & Conditions

These terms govern your use of our website, products, and services.

1. Acceptance of terms

By accessing or using the GoClein website, placing an order, or using any GoClein product or service, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the website or purchase products from us.

2. Eligibility

You confirm that you are at least 18 years old and legally capable of entering into a binding contract. If you are purchasing on behalf of an organisation, you confirm you have authority to bind that organisation.

3. Products, usage and safety

Products must be installed and used as per the product manual and standard electrical safety norms.
Improper installation, misuse, unauthorised repairs, or use of non-genuine parts may void warranty.
Users are responsible for ensuring the installation environment meets the stated requirements (power, moisture, ventilation, mounting strength).

4. Pricing, taxes and availability

Prices displayed on the website are subject to change without notice.
Applicable taxes are shown as per the product/checkout display and invoice.
Availability is not guaranteed until the order is confirmed and payment is received.

5. Orders and cancellations

We may cancel or refuse an order due to suspected fraud, incorrect pricing, stock constraints, or verification issues.
If an order is cancelled after payment, the eligible refund will be processed to the original payment method as per our Refund & Returns Policy.

6. Warranty and service

Warranty terms are provided in the Warranty & Registration section of this page and/or in your invoice/packaging. Warranty coverage and exclusions apply as stated there.

7. Limitation of liability

To the maximum extent permitted by law, GoClein shall not be liable for indirect, incidental, special or consequential damages. Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

8. Intellectual property

All website content, design elements, product names, trademarks, logos and materials are owned by GoClein or its licensors. You may not copy, reproduce, or distribute without written permission.

9. Governing law

These terms are governed by the laws of India. Courts having jurisdiction over the relevant GoClein operating location shall have exclusive jurisdiction.

10. Contact

For any queries regarding these terms, please contact us using the contact details provided in the support sections on this page.

Privacy Policy

How we collect, use, and protect your information when you interact with GoClein.

1. Information we collect

Contact details: name, phone number, email address, billing and shipping address.
Order and transaction information: items purchased, order value, invoice details, support interactions.
Device and usage data: IP address, browser type, device identifiers, pages visited, and approximate location (derived from IP).

2. How we use your information

To process orders, deliver products, and provide installation/service support.
To communicate transactional updates (order confirmation, shipping, service tickets, warranty communication).
To improve product performance, customer experience and internal analytics.
To send promotional offers only where permitted and/or with your consent (you can opt out anytime).

3. Sharing and disclosure

We may share your information with logistics partners, payment gateways, service partners (for installation/service), and legal/regulatory bodies when required. We do not sell personal information to third parties.

4. Data security

We use reasonable administrative, technical, and organisational controls to protect information. Payments are processed by third-party gateways; we do not store full card details on our servers.

5. Cookies

Cookies help the website function (cart/session) and help us analyse traffic. You can control cookies through your browser settings; disabling cookies may impact site functionality.

6. Data retention

We retain information as needed for order fulfilment, warranty, accounting and legal compliance, and for legitimate business purposes such as service history and customer support.

7. Your rights

You may request access, correction or deletion of your personal data where applicable. Please contact us using the support details on this page.

8. Updates

We may update this policy periodically. The latest version will be available on this page.

Shipping Policy

Dispatch timelines, delivery coverage, tracking and delivery exceptions.

1. Order processing & dispatch

Orders are typically processed and dispatched within 1–3 working days after successful payment confirmation, excluding Sundays and public holidays. During peak periods or special campaigns, dispatch may take longer.

2. Delivery timelines

Delivery timelines vary by PIN code and courier network. Typical delivery is 3–7 working days from dispatch. Remote or hard-to-service locations may take longer.

3. Delivery coverage

We ship across most serviceable PIN codes in India through trusted logistics partners. If your location is not serviceable, we will inform you and either suggest alternatives or process an eligible refund.

4. Tracking

Once dispatched, tracking details are shared via email/SMS/WhatsApp (as applicable). You may also contact support for tracking assistance.

5. Address accuracy

Please ensure your shipping address, contact number and PIN code are correct. Delays or delivery failures due to incorrect details are not the responsibility of GoClein.

6. Damaged, missing or tampered packages

If the package appears tampered or significantly damaged, record an unboxing video and notify support immediately.
Where required, we may request photographs, the outer packaging, and label details for courier verification.

7. Shipping charges

Shipping charges (if any) are shown at checkout before payment. Promotional “Free Shipping” may be offered from time to time.

Refund & Return Policy

Conditions under which products can be returned, replaced or refunded.

1. Eligibility for return/replacement

Returns/replacements may be accepted for products that are defective on arrival, damaged in transit, or not as described, subject to verification.
Items should be unused, in original packaging, and accompanied by proof of purchase unless otherwise stated.

2. Return window

Please raise a request within the stated window mentioned on the product/order communication. Share order ID, photos/videos and issue details for faster processing.

3. Refund method

Approved refunds will be processed to the original payment method or as store credit, as applicable. Processing time may vary by bank/payment gateway.

4. Non-returnable items

Certain consumables and hygiene-sensitive items may not be eligible for return once used, unless defective on arrival.

Installation & Service Page

Professional Installation & Expert Support for Your Goclein UV Insect Killer

Get your Goclein insect killer installed correctly and enjoy hassle-free operation. We provide step-by-step installation guidance, on-site support in select locations, and 24-hour technical assistance to ensure your machine works perfectly from day one.

Installation Guide

Pre-Installation Checklist

Before you open your Goclein UV insect killer, verify:

[ ] You have received all components (unit, power cord, mounting bracket or stand, collection tray)
[ ] Your installation location has a dedicated 230V AC, 50 Hz power socket within 2–3 meters
[ ] The area is free of dust, water spray, and strong air currents (fans, AC vents)
[ ] You have a level and a tape measure on hand
[ ] The space is clear and you have access to mounting points (walls or ceiling)

Step-by-Step Installation (All Series)

Step 1: Choose Your Installation Location

Optimal placement:

Height: Mount at approximately eye level (4.5–5.5 feet from floor) to maximize UV attraction and visibility
Distance from food prep: Keep at least 2–3 feet away from cooking counters and food prep surfaces to avoid interference with food handling
Airflow: Avoid placing directly in front of strong exhausts, fans, or AC vents—they reduce UV attraction efficiency
Lighting: Position away from direct sunlight as it can reduce the relative UV attraction
Accessibility: Ensure the tray and grid are accessible for monthly cleaning without obstruction

Recommended spaces per series:

Magic, Capsule (16–30W): Bedrooms, small kitchens, offices, reception areas
Slim (16–80W): Countertops, above prep tables, medium to large commercial kitchens
Nova (16–80W): Larger kitchens, banquet halls, production rooms
Lumen (30–45W): Offices, small restaurants, living rooms
Ultra (16–80W): Hotels, warehouses, large food courts

Step 2: Prepare Your Mounting Surface

For wall mounting:

Mark the desired mounting height with a pencil.
Use a level to ensure the mark is perfectly horizontal.
Pre-drill holes using the mounting template (included in your package).
Insert wall anchors suitable for your wall type (drywall, concrete, tile).
Use appropriate fasteners (bolts, screws, or anchors rated for the unit's weight).

For ceiling suspension:

Identify a structural support point (beam, joist, or reinforced ceiling).
Use heavy-duty suspension chains or brackets rated for at least 2× the unit's weight.
Ensure the unit hangs level and at least 12 inches below the ceiling for proper air circulation.

For table-top placement (Compact models):

Choose a stable, level surface.
Position at least 2 feet away from food handling areas.
Keep the unit clear of obstacles for tray access.

Step 3: Electrical Connection

Verify power supply: Confirm the outlet is 230V AC, 50 Hz, grounded, and dedicated (not shared with high-load devices).
Route the cord safely: Keep the power cord away from water, heat sources, and high-traffic areas. Use cable ties or conduit if running along walls.
Avoid extension cords: Use a direct power outlet; if extension is unavoidable, use a heavy-duty, grounded cord rated for the wattage.
Plug in: Insert the plug firmly. Do not force connections.
First power-on: After installation, turn on the unit and visually confirm:

UV tubes light up (they glow bluish or violet)
No unusual buzzing or smell
Indicator lights (if fitted) activate normally

Step 4: Test Run

Turn on the unit and run for 5 minutes.
Check for any unusual vibration, noise, or smell.
Verify the collection tray is properly seated and not leaking.
Look for any loose bolts or connections—tighten if needed.
If all looks good, you're ready for operation.

Operating Guidelines for Optimal Performance

Daily use:

Run the unit 24/7 or during peak insect hours (early morning, dusk, night for most flying insects).
In commercial kitchens, run at least 12–14 hours daily for maximum effectiveness.
The unit will cycle on and off automatically; do not unplug during operation cycles.

Weekly maintenance:

Empty the collection tray and dispose of dead insects hygieinically.
Wipe the grid gently with a soft, dry cloth to remove dust.
Do not use water or liquid cleaners on the electrical grid.

Monthly checks:

Inspect the mounting bolts and tighten if loose.
Check for dust accumulation around the UV tubes and gently blow clean with dry air (compressed air or soft brush).
Verify the unit is still level, especially in high-vibration kitchens.

Service & Support

Warranty-Covered Issues

Goclein provides 1-year comprehensive warranty covering:

Manufacturing defects in the chassis, grid, and electrical components
UV tube failure within the warranty period
Ballast and transformer failures
Connector or wiring defects related to manufacturing

Not covered:

Normal wear and tear (collection tray discoloration, minor rust spots after 12+ months in salt-air or coastal environments)
Damage from physical impact, improper installation, or misuse
Issues caused by using non-approved replacement parts
Damage from water exposure or liquid contact
Accidental damage from electrical surges or incorrect power supply (voltage >250V or <210V)

Troubleshooting Guide

Issue	Likely Cause	Solution
Unit won't power on	No power supply or faulty cord	Check outlet with another device; test cord; verify 230V supply
UV tubes don't light up	Dead tubes or ballast failure	Confirm unit has been powered for 30+ seconds; replace tubes if old (8+ months); contact support if persistent
Very low insect catch	Dim tubes or poor placement	Check tube brightness; move unit higher or closer to insect source; ensure no direct sunlight nearby
Buzzing or humming noise	Normal operation or loose mounting	Slight hum is normal; check mounting bolts are tight
Tray overflowing quickly	Heavy insect load or poor drainage	Empty tray more frequently; verify tray is properly seated; check for drainage blockage
Visible rust on metal body	Humidity in coastal areas	Use a soft cloth to wipe; dry thoroughly; apply protective coating if needed
Smell from unit	Residual manufacturing oils or excess dust	Run unit for 10–15 minutes in ventilated space; this usually dissipates; clean interior dust

When to Contact Support

Email or WhatsApp: support@goclein.com | +91 78381 10187

Best times: Mon–Sat, 10:00 AM – 6:30 PM (IST)

Response time: Within 24 hours for urgent issues; 48 hours for non-urgent inquiries

Info to have ready:

Product serial number (on the back of your unit)
Model and wattage (e.g., "Slim 30W Metal")
Date of purchase and receipt/proof of purchase
Photos of the issue if applicable
Your installation location and ambient conditions (humid, dusty, coastal, etc.)

Professional Installation Service (Select Locations)

If you prefer professional on-site installation:

Goclein Installation Service is available in:

National Capital Region (Delhi, Gurgaon, Noida)
Mumbai Metropolitan Area
Bangalore & surrounding areas
Hyderabad
Ahmedabad

Service includes:

Site assessment and optimal placement consultation
Safe wall/ceiling mounting with all fasteners
Electrical connection and safety verification
First-run testing and performance confirmation
Handover training (operation, cleaning, maintenance)

Cost: ₹500–₹1,500 depending on location and complexity (will vary, update with your pricing)

Booking: Email support@goclein.com with your location, preferred date, and model. Typical installation takes 1–2 hours.

Maintenance & Spares

UV Tube Replacement (DIY)

UV tubes typically last 8–12 months with daily use. Here's how to replace them safely:

Power off the unit and unplug from the socket. Wait 2 minutes.
Access the tubes: Depending on your model, open the access panel or unhook the tube holders.
Remove old tubes: Gently slide out the old tube(s).
Insert new tube(s): Slide the new tube(s) in, ensuring they seat firmly in both end connectors.
Secure and close: Lock the tube holders and close the access panel.
Power on and confirm tubes light up.

Do not touch the glass tubes with bare hands—oils from skin can shorten tube life. Use a soft cloth if contact is necessary.

Recommended Spares & Accessories

UV Tubes (individual per model): ₹300–₹600 (update pricing)
Replacement collection tray: ₹200–₹400
Glue pads (for units with glue-pad option): ₹150–₹250 per pack of 5
Mounting bracket kit: ₹300–₹500 (if upgrading installation)

Order online: spares@goclein.com or through the Goclein website "Accessories" section.

Bulk orders (10+ units): Contact sales@goclein.com for distributor pricing.

Safety Information

Electrical safety: Do not expose the unit to water or moisture. Ensure proper grounding. Never attempt repairs beyond tube replacement without professional help.
UV safety: The unit uses UV-A spectrum tubes (365–370 nm) considered safe for indirect indoor use. Do not stare directly at lit tubes. Keep away from children's hands.
Thermal safety: The unit generates minimal heat but runs warm during extended operation. Do not cover vents.
Chemical safety: This is a chemical-free product. No toxic fumes or refillable chemicals.
Disposal: At end-of-life, dispose of the unit according to local e-waste guidelines. UV tubes contain mercury and must be disposed of separately as hazardous waste.

Warranty & Registration Page

Comprehensive Warranty & Quick Registration for Your Goclein Insect Killer

Hero Section

Comprehensive Warranty & Quick Registration for Your Goclein Insect Killer

Register your Goclein UV insect killer in under 2 minutes and unlock your full warranty coverage, priority support, and exclusive product updates. We've made it simple—online, fast, and secure.

Warranty Terms

What's Covered

Goclein provides 1-year comprehensive warranty on all UV insect killer models (Magic, Lumen, Capsule, Nova, Slim, Ultra):

✓ Manufacturing defects in chassis, housing, and structural components
✓ Electrical and electronic failures (ballast, transformer, grid, wiring)
✓ UV tube burnout or failure
✓ Connector and cable defects
✓ Mounting hardware and brackets (for wall-mounted units)

Coverage period: From the date of purchase or registration, whichever is later, for 12 months.

What's NOT Covered

Goclein warranty excludes:

✗ Normal wear and tear (color fading, minor cosmetic scratches)
✗ Damage from misuse, physical impact, or improper installation
✗ Water damage, moisture ingress, or use in unventilated, highly humid areas (>85% RH consistently)
✗ Unauthorized repairs or use of non-genuine parts
✗ Electrical damage from voltage fluctuations outside 210–250V or power surges
✗ Damage from use with extension cords or unstable power supplies
✗ Damage from outdoor exposure or weather (unless specifically labeled "outdoor-rated")
✗ Natural discoloration or patina in coastal/salt-air environments
✗ Accidental damage, theft, or acts of God

Warranty Process

1. Registration (Optional but Recommended)

Registering your product within 30 days of purchase:

Activates extended priority support
Ensures faster warranty claim processing
Keeps you updated on safety recalls and product upgrades
Makes warranty verification instant (no receipt hunting)

Or use the QR code on your product box.

2. Filing a Warranty Claim

If your Goclein unit has a defect within the warranty period:

Contact support via email (support@goclein.com) or WhatsApp with:

Photo of the defect
Proof of purchase (receipt, invoice, or order confirmation)
Product serial number (on back of unit)
Date of purchase

Our team will assess within 24–48 hours and provide next steps:

Minor fixes: We'll guide you through a simple remedy (usually no cost)
Replacement part: We ship a replacement component with free return label for the defective part
Full unit replacement: If repair isn't possible, we ship a replacement unit and arrange pickup of the defective one

No cost to you during the warranty period (shipping, parts, labor all covered).

3. Turnaround Time

Assessment: 24–48 hours
Parts dispatch: 3–5 business days (metro areas); 5–7 days (non-metro)
Installation guidance: Provided free via phone/email if DIY
Professional installation: Available for fee in select locations

Product Registration

Why Register?

✓ Warranty validation made instant—no need to dig up old receipts
✓ Priority support—faster response times and priority ticket handling
✓ Safety alerts—we'll notify you immediately if a safety recall or important update affects your model
✓ Exclusive offers—registered owners get discounts on accessories, spares, and future purchases
✓ Product history—we keep a record of your unit so support staff can help you better

How to Register

Option 1: Online (Fastest – 2 minutes)

Visit www.goclein.com/register

Fill in:

Your name and email
Product model and serial number (on back of unit)
Proof of purchase (upload receipt or invoice image)
Installation location (this helps us understand usage patterns)
Check the privacy & data protection checkbox
Click "Register Now"

Confirmation email sent instantly; you're all set!

Option 2: QR Code (Smartphone – 1 minute)

Find the QR code on your Goclein box or manual.

Scan with your phone camera.

Fill the quick form (auto-populated with model info).

Submit.

Done!

Option 3: Phone or Email (If You Prefer)

Email: register@goclein.com with subject "Warranty Registration – [Product Model]"

Include: name, email, phone, model, serial number, proof of purchase (image).

Response within 24 hours.

WhatsApp: +91 78381 10187 (update with your number)

Send photo of serial number plate and proof of purchase.

Response within 2 hours during business hours.

Registration Data Protection

Goclein respects your privacy. Your registration data:

Is stored securely on encrypted servers
Will never be sold to third parties
Is used only for warranty, support, and product updates
Can be deleted on request (email data@goclein.com)
Complies with India's digital personal data protection guidelines

Extended Warranty & Protection Plans

While standard warranty is 1 year, Goclein offers optional extended coverage:

Extended Warranty Options

Plan	Duration	Coverage	Price
Standard	1 year	Manufacturing defects, parts, labor	Included
Extended Plus	2 years	As above + accidental damage (water, small drops)	₹2,000–₹4,000*
Premium Protection	3 years	As above + replacement guarantee (damaged beyond repair = free new unit)	₹5,000–₹8,000*

*Pricing varies by model; final quote at checkout.

Add-on at purchase (easiest) or within 30 days of registration (retroactive).

Contact for Warranty & Registration Support

Email: support@goclein.com

WhatsApp: +91 78381 10187

Phone: +91 78381 10187 (Mon–Sat, 10:00 AM – 6:30 PM (IST))

Web form: www.goclein.com/support

We're here to help. Registration and warranty support is always free.

FAQs

Quick answers for common questions about general use, installation, warranty and support.

FAQs – Warranty & Registration

Do I have to register to get warranty coverage?

A: No. Your Goclein UV insect killer comes with warranty coverage from the date of purchase automatically. Registration is optional but highly recommended—it makes claim processing faster and enables priority support.

How do I know my serial number?

A: It's printed on a sticker on the back of the unit. It looks like "GL-MAGIC-2024-12345". You can also find it in your product invoice or packing slip.

Can I transfer my warranty if I sell the unit?

A: Warranties are non-transferable and tied to the original registered owner. If you sell the unit, the new owner can contact us with proof of transfer and we can update the registration.

What if I lose my proof of purchase?

A: If you purchased online, your email confirmation or order page serves as proof. If you purchased from a retailer, we can verify through credit card statements or bank records. Contact support@goclein.com with details.

Are UV tubes covered by warranty?

A: Yes, if a tube fails within 12 months of purchase. Tubes typically last 8–12 months with normal daily use, so failure before 6 months is usually a warranty case. Tubes used beyond 12 months are consumables and not covered.

Can I get warranty service if I install it myself?

A: Absolutely. As long as the installation follows our guidelines and the defect is manufacturing-related (not damage from misuse), you're fully covered. Send photos of your installation setup if you'd like our team to confirm it's correct.

What's the warranty on replacement parts sent under warranty?

A: Replacement parts carry the remainder of the original warranty. For example, if you get a replacement grid 6 months into your 1-year warranty, that grid is covered for 6 more months.

Do I need to keep my receipt forever?

A: We recommend keeping your receipt for at least 1 year (the warranty period). After that, registration serves as your proof. You can also download a digital copy of your receipt from your email or online order account.

What if my unit fails just after the warranty expires?

A: We can still help. Contact support with photos and details. If it's a common manufacturing defect, we may offer a goodwill repair or discounted replacement. We stand behind our products.

FAQs – General Use & Installation

(This can be a separate page or combined with product pages.)

General Questions

How long does a UV insect killer last?

A: With proper maintenance, a Goclein unit lasts 5–10 years. The main consumable is UV tubes (8–12 months of daily use). We offer affordable tube replacement and spare parts.

Is it safe to use around children and pets?

A: Yes, when installed as recommended. The UV spectrum used (UV-A, 365–370 nm) is considered safe for indoor use. The protective grid prevents accidental contact with the electric grid. Keep children and pets away from the unit itself, not because of UV but to avoid touching the grid.

Can I use Goclein outdoors?

A: Most Goclein models are designed for indoor or covered areas (balconies, verandahs). If you want outdoor use, look for our outdoor-rated models or contact support. Standard units should not be exposed to rain or strong sun for extended periods.

How much electricity does it use?

A: Typically 0.05–0.12 kWh per day depending on wattage and runtime. Monthly cost is roughly ₹15–₹50 if running 24/7. It's much cheaper than other pest control methods.

Will it attract insects toward my space?

A: No. The UV light attracts insects that are already present, allowing the grid to eliminate them. It doesn't create new infestations; it controls existing ones.

Installation & Placement

Can I install it myself or do I need a professional?

A: Most Goclein units are easy to install with basic tools (screwdriver, level). We provide step-by-step guides. Professional installation is optional (available in select cities for a small fee).

What's the best location for maximum effectiveness?

A: Mount at eye level, away from direct sunlight and strong air currents. In kitchens, position above prep tables or near trash bins (where flies gather). Avoid blocking with walls or obstructions.

Can I mount it on the ceiling?

A: Yes, many commercial users prefer ceiling mounting for maximum coverage and to keep worktops clear. Use strong suspension chains or brackets rated for the unit's weight.

What if I don't have a power outlet nearby?

A: Avoid using long extension cords (more than 5 meters). If needed, use a heavy-duty, grounded cable rated for the unit's wattage. Better: hire an electrician to install a new outlet at the installation site.

Operation & Maintenance

Should I run it 24/7 or just at night?

A: Continuous 24/7 operation is most effective for commercial spaces. In homes, running from dusk to midnight usually works well. Flies are more active at certain hours, so adjust based on when you see insects.

How often should I clean the collection tray?

A: In busy kitchens, daily or every 2–3 days. In homes, weekly is usually enough. An overflowing tray doesn't affect performance but is unhygienic.

Can I use water to clean the tray?

A: Yes, remove the tray and rinse it with water. Dry thoroughly before reinserting. Never spray water on the grid or electrical components.

What if the tubes look dim?

A: Tubes gradually lose brightness over 8–12 months. Once dim, replacement is needed for full effectiveness. You can order tubes directly from our accessories section.

What's that smell when I first turn it on?

A: Residual manufacturing oils or dust. Run it in a well-ventilated space for 10–15 minutes. The smell usually dissipates. If it persists, contact support.

Performance & Troubleshooting

Why am I not seeing dead insects?

A: Possible reasons: Tubes are old or dim (8+ months of use); Location is too far from insect source (flies travel max 10–15 feet to light); Strong air currents or fans are interfering with UV attraction; Not enough insect load in the area (unit is working, just fewer insects). Try moving the unit closer to insect sources (trash, food prep) or replacing tubes.

Can I use it alongside other pest control (sprays, coils)?

A: Yes. Goclein is most effective as part of an integrated pest control approach. Sprays and coils reduce overall insect load; Goclein catches what's left.

The grid is making a crackling sound—is that normal?

A: Faint crackling when insects hit the grid is normal and expected. Loud, continuous buzzing might indicate an electrical issue; contact support.

Can I use it in very humid areas (kitchens, dishwashing zones)?

A: Standard models are suitable for typical kitchen humidity. For areas with constant water spray (directly above sinks or dishwashers), please contact support—we can recommend enclosed or splashguard models.

Warranty & Support

What if my unit stops working after 6 months?

A: Contact support immediately with photos and your serial number. If it's a manufacturing defect, warranty covers replacement or repair at no cost. Shipping and labor are included.

How do I get spare parts?

A: Order through www.goclein.com/spares or email spares@goclein.com. We stock UV tubes, collection trays, grids, and mounting brackets for all models.

Can I get a refund if I'm not satisfied?

A: Goclein offers a 30-day satisfaction guarantee. If the unit doesn't perform as expected within 30 days of delivery, return it for a full refund (minus shipping). Terms and conditions apply.

How do I return a unit?

A: Email support@goclein.com with your order number and reason. We'll provide a prepaid return label. Once received and inspected, we'll process your refund within 7 business days.

Still Have Questions?

Email: support@goclein.com

WhatsApp: +91 78381 10187

Response time: 24 hours (email); 2 hours (WhatsApp during business hours)

Prefer talking directly?

Reach our support team instantly via call, WhatsApp or email.

CALL / WHATSAPP +91 78381 10187 Mon–Sat, 10:00 AM – 6:30 PM (IST)

EMAIL info@goclein.com

OFFICE ADDRESS 1/3322 Ram Nagar, Shahdara, Delhi 110032

For returns & replacement, please review our Shipping & Returns Policy and Warranty terms before raising a request.